I think communication is extremely important in any size of company or team. The bigger you get, the more different minds you have. At the end of the day, it’s important that these different minds are on focused on the same goal. I’ve worked in situations where communication was excellent, where it was excessive, and where it was just non-existant. Here are my tips on what I feel is the most effective:
Politely move those that are no longer needed in an email conversation to BCC
Senders usually always start emails off including everyone they feel should be aware of the conversation. But these can quickly lead to back and forth’s if someone on the thread has more questions or other clarifications needed. If the answer has been given, politely BCC those no longer needed in the conversation. Usually these are managers or people indirectly involved with whatever you are talking about. Simply state at the top of the email “Moving so&so to BCC” and do so. If they want to remain on, they’ll say so.
What happens when two people start bickering over email? Immediately after, the whole scenario gets discussed in gossip and bad opinions and bad blood start forming between the bickering parties. It’s hard to understand tone in an email (next topic), but it’s easy to respond in defense or in a bickering way. Things you would type are not necessarily things you would say out loud, so try to stay away from email confrontation.
The tone of your email will be translated differently by each individual, keep it concise to leave no room for mis-translation
Everyone’s mind translates wording differently. It’s no different for the tone of email, which will often be translated differently by every individual. So, keep your emails short, detailed just enough, and too the point. Try not to use emotion in your emails, because that emotion you’re trying to portray as validating may come off as condescending. An example: ”I specifically told you in our last meeting that this wouldn’t work out, now look what’s happened.” I may be thinking in my mind that I’m saying this in a neutral, polite voice. But to the receiver, it may seem that they are being scolded.